Support

We read every message. The fastest way to get help is to email us with a short description of the problem, your device, and (if relevant) a screenshot.

Contact support

Email support@kloven.app. Average response within 1 business day.

Send an email

Report a problem

Found a bug? Tell us what happened and what you expected. Screenshots help.

Report a bug

Billing & subscriptions

Subscription, renewal, or refund questions are handled by Apple.

See pricing

Account deletion

Delete your account from inside the app, or request deletion here.

Delete account

FAQ

Common questions

I’m getting an error or my generation failed. What do I do?

Tap Retry on the error banner. Your text and attachments stay in the composer, so nothing is lost. If errors persist, check that you have a stable internet connection and that the app is up to date. If the issue continues, contact support and include the error message you saw.

My voice recording was transcribed as “Thank you for watching” or similar.

That’s a known behaviour of speech-to-text models on near-silent audio. Make sure you’re speaking close to the microphone and recording for at least one full sentence. Kloven filters out the most common false-positive phrases.

OCR couldn’t read text from my screenshot.

Use a clearer, higher-resolution screenshot with good contrast, or share the screenshot straight from another app via the Share sheet. Avoid blurry photos of screens taken with another camera. PNG and JPEG up to ~9 MB work best.

How do I set up the Kloven keyboard?

Open Settings › General › Keyboard › Keyboards › Add New Keyboard, choose Kloven, then tap Kloven in the list and turn on Allow Full Access. Hold the globe key in any app to switch to it. Full Access is what lets the keyboard reach Kloven’s server when you tap an AI action (Polish, Shorter, Tone, Reply, Fix grammar, or a format conversion); only the text you act on is sent, never your keystrokes. Without Full Access, or with no connection, the keyboard still types normally. The AI toolbar just won’t work.

How do I use the Share sheet?

In any app, tap Share. The first time, scroll the app row to the end, tap More, and enable Kloven (tap Edit to pin it near the front). Then share text, a link, or a screenshot to Kloven, pick a quick action, and you get a send-ready reply to copy, share on, or open in Kloven. Every share-sheet draft appears in your History in the app, and it counts toward the same daily free allowance as in-app drafts.

I bought Pro on one device. How do I use it on another?

Sign in with the same Apple ID, Google account, or Email, then open the app and tap Restore purchases on the Paywall or in Settings.

I want a refund.

Subscription refunds are handled by Apple, not by Kloven. Use reportaproblem.apple.com or the in-app refund flow in your Apple ID subscription settings.

I want to delete my account.

In the app, go to Settings → Account → Delete account, or visit our delete-account page. We process deletion within 30 days.

Note about AI-generated content: Kloven is an AI tool. Outputs can be inaccurate. Please review and edit every draft before sending or sharing it.