Terms of service

1. Acceptance of terms

By downloading, installing, signing in to, or otherwise using Kloven, you agree to be bound by these terms and our Privacy policy. If you don’t agree, do not use the Service.

You must be at least 13 years old to use Kloven. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these terms.

2. Use of AI-generated content

Kloven uses third-party AI providers to generate text, transcribe voice, and extract text from images. Outputs are generated automatically based on the inputs you provide.

AI-generated content can be inaccurate, incomplete, biased, or misleading. It may misinterpret tone, hallucinate facts, or produce unintended results. You are solely responsible for reviewing and editing every output before relying on it, sending it, or sharing it with others.

3. No professional advice

Outputs generated by Kloven are not legal, financial, medical, tax, or other professional advice. They are drafts produced for your convenience. Always consult a qualified professional for advice that applies to your situation.

4. Acceptable use

You agree not to use Kloven to:

• Violate applicable laws or third-party rights.
• Generate content that is harassing, defamatory, threatening, hateful, or sexually explicit, especially involving minors.
• Generate content intended to deceive, defraud, or impersonate another person or organisation.
• Generate spam, phishing messages, malware, or other malicious content.
• Submit content you do not have the right to submit, including confidential information you are not authorised to share.
• Reverse-engineer, scrape, or attempt to extract the underlying AI models, prompts, or system instructions of the Service.
• Use the Service to build a competing product, or to train or fine-tune another machine-learning model, without our written consent.
• Interfere with the operation of the Service, attempt unauthorised access, or circumvent usage limits or security mechanisms.

We may suspend or terminate access to Kloven if we believe you have violated these terms.

5. Your content

You retain ownership of the inputs you submit to Kloven and the outputs generated for you, to the extent permitted by applicable law and the underlying AI provider terms. You grant us a limited, non-exclusive, worldwide license to process your content as needed to operate the Service (including transmitting it to AI providers, storing your saved history, and improving reliability).

We do not authorise our AI providers to train their general-purpose models on your inputs, where the provider supports that option in their API. See our Privacy policy for more.

6. Subscriptions

Kloven is free to try with a daily generation limit. Pro subscriptions unlock unlimited generations, voice and screenshot inputs without caps, and other features described in the app.

• Billing is handled exclusively by Apple App Store (on iOS) or Google Play (on Android). Pricing, currency, and applicable taxes are shown at checkout in your store account.
• Free trials, where offered, are shown with duration and trial terms in the app and at checkout. Trials automatically convert into a paid subscription unless cancelled before the end of the trial period.
• Auto-renewal: subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period.
• Cancellation is available at any time in your Apple ID or Google Play account settings. After cancelling, you retain Pro access until the end of the current billing period.
• Refunds are handled exclusively by Apple or Google according to their refund policies. We cannot directly process refunds for store-billed purchases.
• Restore purchases: if you reinstall Kloven or switch devices, use the “Restore purchases” option in Settings or on the Paywall to restore your active Pro entitlement.

7. Account creation and deletion

Some features (such as cross-device history sync) require an account. You can sign in with Apple or Google. You are responsible for maintaining the security of the device and account you use to sign in.

You can delete your Kloven account at any time from Settings → Account → Delete account inside the app, or by visiting our delete-account page. We process deletion requests within 30 days. Subscription billing is managed by Apple or Google, and you must also cancel the subscription in your store account if you no longer want to be billed.

8. Intellectual property

Kloven, including the app, website, brand, design, and code, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use Kloven in accordance with these terms. We retain all rights not expressly granted.

9. Third-party services

Kloven integrates with third-party services including Apple, Google, Supabase, RevenueCat, and AI providers. Their respective terms and privacy policies apply to your interactions with them. We are not responsible for third-party services or content.

10. Disclaimers

Kloven is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of AI-generated outputs, non-infringement, or uninterrupted availability.

We do not warrant that AI-generated content will be accurate, appropriate, or suitable for any particular purpose. You use the Service and rely on its outputs at your own risk.

11. Limitation of liability

To the maximum extent permitted by law, Kloven and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

Where liability cannot be excluded by law, our total liability for any claim arising out of or related to the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) USD 50.

Some jurisdictions don’t allow exclusion of certain damages, so some of these limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold Kloven harmless from any claim, loss, or expense (including reasonable legal fees) arising out of your violation of these terms, your inputs or outputs, or your misuse of the Service.

13. Termination

You can stop using Kloven and delete your account at any time. We may suspend or terminate your access immediately if you breach these terms or if we are required to do so by law. Sections that by their nature should survive termination (including IP, disclaimers, and limitations of liability) will survive.

14. Changes to these terms

We may update these terms from time to time. When we do, we’ll update the effective date and, for material changes, notify you in the app or by email. Your continued use of the Service after the effective date of an update means you accept the updated terms.

15. Apple App Store terms

If you downloaded Kloven from the Apple App Store, the following also apply:

• These terms are between you and Kloven, not Apple. Apple is not responsible for the Service or its content.
• Apple has no obligation to provide maintenance or support for the app. Support requests should be sent to support@kloven.app.
• In the event of any failure of the app to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• Apple is not responsible for addressing any claims relating to the app or your use of it, including product-liability claims, failure to conform to legal requirements, or consumer-protection claims.
• Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you as a third-party beneficiary.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.

For iOS subscriptions, billing, renewals, trials, and refunds are handled by Apple under Apple’s terms. Manage or cancel in Settings → Apple ID → Subscriptions.

16. Governing law

These terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws principles. To the extent permitted by applicable law, any dispute arising out of or related to these terms or the Service will be resolved exclusively in the courts of South Africa. Nothing in this section limits statutory rights that cannot be waived under the laws of your country of residence.

17. Contact

Questions about these terms? Email support@kloven.app.